Frequently Asked Question
You can learn more from our asked questions
Empire Limousine Services features an affiliated fleet of late-model 4-door sedans as well as more luxurious sedans. We also feature minivans, SUVs, stretch limousines, larger passenger vans, sprinters, and buses in different sizes.
In a regular sedan, up to 4 people can comfortably sit, and in the trunk, there are 2 standard-size suitcases.
If luggage fits in the trunk of the vehicle, there is no extra charge. If you put any luggage inside the vehicle, there is an extra charge of $10.00 per piece, like a carry-on, suitcase, duffle bag, box, etc.
If all your pieces of luggage are big, then you either need a minivan or an SUV.
It depends on what size of pet you have; if small, a regular sedan or midsize SUV can accommodate; otherwise, a bigger vehicle is a must, and you must inform them while booking because not all drivers provide this service.
If your child is under the age of 8, legally, your child must be in a car seat. All passengers either must provide their own car seats or request Empire Limos to provide them; accordingly, there is an extra charge for that.
An adult must accompany passengers under the age of 18. A driver reserves the right to ask for ID as proof of age.
It is up to you, although the industry rate is 20%.
We have minivans like the Toyota Sienna, Honda Odyssey, Ford Sprinters, and Mercedes Sprinters.
Our affiliated stretch limousines are fully equipped with TVs, DVDs, and CD players. Proms, weddings, or any other special occasion are our specialty! We provide everything except alcohol.
Yes, if your plan is to pay for the trip using your credit card in the car. And you must bring the card with you and present it to the driver for processing at the completion of the trip. But if you provide credit card information at the time of reservation with ID information, then you don’t need to.
Yes. We offer a pre-paid option payment, which can be used as a third-party payment. Just make your reservation, and when you get to the payment section and enter your credit card number, you will have the option to pre-pay for the ride "All Inclusive” for your guest.
You must call, email, or text to find out; it varies according to the nature of the stop.
If you are traveling with a surfboard, skis, or golf clubs, you can reserve a minivan or SUV online.
Call the Office.
Call the office and we will check with the driver and related department, but we are not responsible for anything left behind. We do our best to find it, and if it is found, you will be contacted to get it, or we can deliver it, but the trip will cost accordingly.
Empire gives a grace period of 10 minutes after the pickup time free of charge. However, if you run late for a pickup of more than 15 minutes, Empire will charge you for the entire minute late.
Example 1: If the pickup time is 10 AM and the passenger arrives at 10:10 AM, no waiting time will be charged.
Example 2: If the pickup time is 10 AM and the passenger arrives at 10:15 AM, the waiting time charge will be 15 minutes. Waiting time is charged based on a pro-rated hourly rate depending on the car class.
Example 1: If the pickup time is 10 AM and the passenger arrives at 10:10 AM, no waiting time will be charged.
Example 2: If the pickup time is 10 AM and the passenger arrives at 10:15 AM, the waiting time charge will be 15 minutes. Waiting time is charged based on a pro-rated hourly rate depending on the car class.
If you cannot find the answer you’re looking for,
Please feel free to reach out to us with your question.
Head office address:
580 Montgomery Street, Unit # 8
Jersey City, NJ 07302
Call for help:
(201) 229-1111
Mail for information:
info@empirels.com