1-800-655-1118
(201)-819-2974
1-800-655-1118
(201)-819-2974
Terms & Conditions
Terms & Conditions

Users of our services and/or our web site(s) agree to be bound by the terms of the “Empire Limousine Service” rules and/or regulations. User access to and use of the site(s) is subject to all applicable international, federal, state and local laws and regulations. “Empire Limousine Services”, its subsidiaries and affiliates require that all the visitors to our site(s) on the World Wide Web (the “site”) and all the users of our service(s) adhere to the following rules and regulations.

By accessing the site, making a reservation or using our service(s), you indicate your acknowledgment and acceptance of these terms and conditions and further expressly authorize “Empire Limousine Services” to charge your credit card in full or part for your reservation; including but not limited to: charging your credit card in full for the reservation should you be considered a “No-Show”, or where service is deemed rendered whether you enter the vehicle or not.

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Credit Card/Voucher Presentation to Chauffeur:
All clients are required to present their chauffeur with the actual physical credit card provided at the time of booking/payment along with a valid government ID; unless a signed 3rd party authorization with required documents have been placed on file prior to pick-up or a Personal or Corporate Account has been activated and all required documents were received, or it is authorized online by filling out our website reservation form or message form.

Wait Time for (Point to Point Transfers):
We provide up to fifteen minutes grace period at pick-up before waiting time charges apply at the hourly rate of the vehicle, which is billed in fifteen minutes increments once the minimum time limit is passed.

Wait Time for (Airport Arrival Transfers):
For wait time charges, quotes and fares, please Contact Us.
We provide up to 30 minutes of free waiting time for domestic arrivals (up to 45 minutes of free wait time for International Arrivals requiring Customs Clearance) on each Airport Arrival Transfer for you to deplane and obtain your luggage. If you do not meet your Chauffeur or call us within 30 minutes of your plane landing (or 45 minutes for International Arrivals requiring Customs Clearance), we will consider you a “No-Show” and you will be charged in full for the reservation.

Hourly Reservations and Posted Minimums:
Hourly orders are billed according to the number of hours you ordered the vehicle for, and then in fifteen minutes increments thereafter. Minimum posted the number of hours; it is only the minimum number of hours we will accept an order for, not what you will be billed for. Reductions in the amount of time-ordered are not permitted once an order is confirmed.

Deposit Policy:
A deposit of 25% of the total initial price (charged to the credit card of the party paying for the reservation) is required to hold the vehicle. All deposits are only refundable if you cancel within the given time frames. The balance in full will be due should you fail to cancel by the given time frame or were considered a “No-Show” at pick up time.

Change Policy:
A change fee of $25 may apply if you make a change for less than 4 hours.
All changes are subject to availability.
All changes must be received by phone.
Changes cannot be made with chauffeurs or on-line.
If a change cannot be accommodated and results in a cancellation, you will be charged in full for the order.
Reductions in the amount of time less than minimum or vehicle size ordered are NOT permitted once an order is confirmed.

For US/CDN – “Point to Point” and “Airport Transfers”:
All changes must be made at least 12 hours prior to pick up time.

For Weddings & Grad Packages:
All changes must be made at least one week prior to pick up time.

For Hourly Charters, Specials & Tours:
All changes must be made at least 72 hours prior to pick up time.
Changes to standard hourly reservations are NOT permitted once an order is confirmed.

For International Reservations (Outside US/Canada):
All changes must be made at least one week prior to the pickup time.

Cancellation Policy:
Cancellations are accepted by phone only.
If you cancel by the given time frames, the balance is waived.
If you fail to cancel by the given time frame, you will be charged in full for the order.

For “Point to Point” and “Airport Transfers”:
Cancellations must be received no less than 12 hours prior to pick up time.
Round trip orders must be cancelled as two separate orders.

For Weddings & Grad Packages:
Cancellations must be received no less than one week prior to pick up time.

For Hourly Charters, Specials & Tours:
Cancellations must be received no less than 72 hours prior to pick up time.

For International Reservations (Outside US/Canada):
Cancellations must be received no less than one week prior to the pickup time.
Round trip orders must be canceled as two separate orders.

Rates & Billing:
All rates are subject to audit after order completion: to include actual road tolls, parking fees, airport fees, additional stops, wait time, etc. Hourly jobs are billed by the number of hours you ordered the vehicle for, and then in fifteen-minute increments thereafter. The minimum posted number of hours is only the minimum number of hours we will accept an order for, not what you will be billed for.

All rates are billed, including, applicable fees/taxes and a 20% gratuity. If you would like to provide an additional gratuity it is at your sole discretion. If you choose to provide an additional cash gratuity; it is at your sole discretion and is only in addition to the 20% you have already paid for.

You will not receive a full or partial refund for the 20% Gratuity by providing a cash tip to the Chauffeur.

Vehicles:
We reserve the right to substitute a vehicle by one of the same class.
Images of any of the vehicles listed on any of our websites may differ from the actual vehicle.
We reserve the right to upgrade a vehicle to accommodate a reservation at no extra charge.

Vehicle Damage/Cleaning:
The Party paying for the Reservation is responsible for all damages and/or cleaning charges incurred by the Renter and/or Party of the Renter, including but not limited to: Vomit/Sickness ($200 Cleaning Fee), Alcohol Spillage ($100, Cleaning Fee), Broken Glassware ($10 Per Glass), Burns ($500 Replacement/Repair), Smoking ($100 per violation), Upholstery Tears ($500-1000, Replacement/Repair) and/or Opening a Car Door into another Vehicle or Stationary Object ($1500-2000) etc.

Lost or Damaged Items:
We are not responsible for items that are left in/out a vehicle, lost or damaged.
We reserve the right to charge a delivery fee for returning lost items if found.
Chauffeurs will assist with luggage if possible.

Termination of any reservation by our company:
We reserve the right to terminate any reservation without refund if the Operator/Dispatcher on duty feels that the Renter and /or Party of the Renter is putting the Operator or the mode of transportation or the Renter and/or Party of the Renter is in danger of facing injury. Or, if the Renter and/or Party of the Renter are in the possession of any illegal material and/or substances, this service will be canceled without refund. We further reserve the right to refuse service in our sole discretion. This is without exception.

Uncontrollable Acts (circumstances that are beyond our control), include but are not limited to: traffic congestion, road conditions/closures, mechanical breakdown, accidents, flight delays, weather delays, etc.

We Love to Hear from You Anytime All the Time

Our customers are our emissaries not just numbers

    RESERVATION CENTER

    (800) 655-1118
    (201)-819-2974
    Text Us
    book@empirels.com

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